Return Policy
Effective as of 1/12/2024
Welcome to NationsBaby.com. We are committed to the satisfaction of our customers and understand that sometimes a product may not meet your needs or expectations. Our return policy is designed to be straightforward and customer-friendly.
Return Policy
- Time Frame: Returns can be made within 30 days from the date of your purchase.
- Condition of Items: Returned items must be in new, unused condition, with all original packaging, tags, and accessories. For health and safety reasons, products that have been opened, used, or altered may not be eligible for return.
- Non-Returnable Items: Certain types of items cannot be returned, including but not limited to personalized items, opened baby formula, and baby food, as well as perishable goods.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
How to Return
- To initiate a return, please visit our Contact Us page and provide your order number and details about the product you wish to return.
- We will respond with further instructions on how to proceed with the return.
- Please note, returns without prior authorization from our customer service team may not be accepted.
Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Exchanges
- In the case of defective or damaged items, we are happy to offer an exchange. Please follow the return process and specify that you require an exchange.
Shipping Costs
- Customers are responsible for paying for their own shipping costs for returning items. These costs are non-refundable.
- If you receive a refund, the cost of return shipping may be deducted from your refund.
Contact Us
If you have any questions or concerns about our Return Policy, please feel free to contact us.